• Carolina处理客户门户

    你的时间很宝贵. Take advantage of our free and secure online account services to easily access important 文档 and submit payments.

  • 访问您的文档


    View work orders, statements and invoices using our online document access portal. You can also look back at previous orders and payments by reviewing your history.

  • 电子支付


    Submitting online payments is easy and secure through the online billing portal. 当你登录时, you can approve and pay invoices online as well as add notes to invoices and share them with your Accounts Receivable Coordinator.

  • 客户门户网站


    We've done our best to make the 客户门户网站 as intuitive as possible, 但每一个变化都有其细微之处. 我们是来帮忙的. Get answers to all of your portal-related questions by checking out our frequently asked questions.

Get Answers to Frequently Asked Questions

What are the new billing changes for Carolina Handling customers?  

Customers will receive invoices electronically rather than through the mail unless they choose both electronic and 打印 delivery methods. Customers will receive invoice notifications to their email, 他们可以看到, 打印, and pay invoices though the online billing portal.  

How will I know when my bill is available?

You will receive an email notification with a link to the invoicing/payment site. The email notification will also include a PDF attachment of your invoice.

Will I be trained on how to use the portal?

There will be no formal training on the 客户门户网站. However, you can ask your Accounts Receivable Coordinator to review the portal with you, or email (电子邮件保护) 寻求帮助. 

How do I get access to the online billing portal?

You can access the online billing portal by going to http://secure.billtrust.com/carolinahandling/ig/signin 然后点击“立即注册”.”

When you sign up, you will be sent an activation link via email in to activate your online account. 你可能还需要联系 (电子邮件保护) via email to request the Enrollment Token. 

激活邮件将发送给谁, and can multiple people have authority to log into the portal?

The email will be sent to the primary contact. This contact will serve as the administrator for the site and can add additional users with specified privileges. The invoice can be sent to multiple users as well. 


是的. Carolina Handling will be redesigning customer invoices with a fresher look and feel. 


是的. In fact, we encourage customers to take advantage of the online payment method through ACH.


此时此刻, 网上支付不是强制性的, but we encourage you to take advantage of this convenient service.

What payment method does the portal accept?

You will be able to pay via ACH or with a credit card. (注:收费2元.5% for all online credit card transactions.)

Since the invoices will be online, will I be able to receive a 打印 bill as well? 每个发票都可以在门户上打印吗?

此时此刻, you can request to receive a 打印 bill in addition to receiving an electronic notification. You will also be able to log into the portal to view, 打印 and pay your invoices.

Will the bill of lading be available online?

此时此刻, the bill of lading will not be available in the portal.  

Will I be able to upload the bill of lading to the portal to keep with my invoices?

No. 此时此刻, you will need to continue your current process for managing the bill of lading with the invoices.

How long will my records be available on the online portal?

Bills will be stored and viewable for one year. Invoices that were processed prior to the portal’s go live date will not be stored. Please contact Customer Service to request invoices prior to 9/1/21. 

Will the invoice be attached to the email notification?

是的. The invoice will be attached to the email notification as a PDF.

If I choose to continue to receive paper bills, will I still be able to view the bills on the portal?

是的. You will still be able to log into the portal to view, 下载, and pay your invoices regardless of whether you receive a paper bill.

Will each document have its own file, or will any of them be bundled together?


Can I complete my credit application online?

是的. The credit application is available at the following link: http://applicant.creditapp.billtrust.com/applicant/5eb13887-9ab9-4b3b-8145-d8c69582c631/form/a749c3dc-9a32-4444-85e3-570d44a44df9


Have a question about the portal that we did not answer above? Our Customer Service team is available to help.